Rio’s Piri Piri now open in Ilford and Bradford

   

Terms and Conditions

Last updated: 03/11/25

1. Introduction

These Terms & Conditions govern your use of the Website (https://www.riospiripiri.com/) and your relationship with us (Rio’s Piri Piri). By accessing or using the Website or placing an order, you agree to these Terms. If you do not agree, you should not use the Website or place an order.

2. Interpretation

In these Terms:

  • “We”, “us”, “our” refer to Rio’s Piri Piri.
  • “You”, “your” refer to the user or customer.
  • “Website” means the website https://www.riospiripiri.com/ and any sub-domains or online ordering platforms we operate.
  • “Order” means a request placed by you for food and/or services via the Website or otherwise.

3. Orders and acceptance

  • When you place an Order via the Website, this is an offer by you to purchase the food/services in your Order.
  • We will confirm acceptance of your Order by sending you an email or other notice (the “Confirmation”). The contract between you and us is formed when we send the Confirmation.
  • We reserve the right to reject or cancel any Order (for example because items are unavailable, there is a pricing error, or for legal/regulatory reasons).
  • We will not be liable for any loss or damage arising if we cancel an Order in accordance with these Terms.

4. Price and payment

  • The price of food/services you order will be the price quoted on the Website at the time your Order is placed plus any applicable delivery charges, taxes or other fees.
  • Payment must be made at the time of placing the Order (via the Website’s payment provider). We are not responsible for delays or failures caused by third-party payment systems.
  • In the event of a pricing error, we reserve the right to refuse or cancel the Order and refund any payment taken.

5. Delivery and collection

  • We will deliver or make the food available for collection in accordance with the delivery/collection options selected at checkout.
  • Delivery times quoted are estimates only. We do not guarantee delivery at a specific time.
  • If you are not available to accept delivery, we may leave the food in a safe place or return it to us – you remain responsible for the food once delivered.

6. Service standards and food-safety

  • All food is prepared in accordance with applicable UK food safety and hygiene regulations.
  • You must tell us of any food allergies or dietary requirements (including halal, vegetarian, etc) when you place your Order. We will use reasonable efforts to accommodate your request, but we cannot guarantee against cross-contamination or that a food item will be free of any allergen unless stated. Allergy advice: Always check the allergen information before ordering.
  • You are responsible for ensuring that you provide accurate information at the time of ordering.

7. Cancellation and refunds

  • If you wish to cancel or amend your Order, please contact us as soon as possible (contact details below). We may accept or refuse the request at our discretion.
  • If we cancel your Order, we will refund any sums you have paid for that Order.
  • If you receive your Order and it is incorrect, damaged, or not as described, contact us within 24 hours with photographs and your proof of purchase; we will assess and may offer a replacement or refund.

8. Intellectual property

  • All content on the Website (including text, images, logos, icons, graphics, and software) is our property or used with permission and is protected by UK and international intellectual property laws.
  • You may view, download and print pages of the Website for your personal, non-commercial use, provided you do not modify all or part of it or use it for any other purpose.
  • You must not reproduce, distribute, modify, transmit, or commercially exploit any of the Website content without our prior written consent.

9. Limitation of liability

  • To the maximum extent permitted by law, we exclude all liability for any indirect or consequential losses (including loss of profit, loss of business, loss of data) arising out of or in connection with your use of the Website or our services.
  • Our total liability to you for any claim under these Terms, whether in contract, tort (including negligence) or otherwise, shall not exceed the amount paid by you for the Order in question.
  • Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.

10. Indemnity

You agree to indemnify and hold us harmless from and against any liabilities, damages, losses, costs, claims or expenses arising from your use of the Website, your breach of these Terms, your violation of any law or your infringement of any third-party rights.

11. Third-party websites and services

The Website may contain links to external websites or use third-party services (e.g., payment providers, delivery platforms). We have no control over, and accept no responsibility for, their content, privacy policies or practices. Your dealings with such third parties are at your own risk.

12. Variation of Terms

We may revise these Terms from time to time. The “Last updated” date at the top will be amended when we make changes. By continuing to use the Website after changes become effective, you agree to be bound by the revised Terms.

13. Governing law and jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England & Wales. Any dispute arising out of or relating to these Terms or the Website shall be subject to the exclusive jurisdiction of the courts of England & Wales.

14. Contact us

If you have any questions about these Terms, please contact us:
Email: info@riospiripiri.com